Terms of Service

Effective Date: 2026-05-01
Last Updated: 2026-05-01

Welcome to JambaHR ("Platform", "Service", "we", "our", "us").

These Terms of Service ("Terms") govern your access to and use of JambaHR's software platform, website, applications, and related services.

By accessing or using JambaHR, you agree to be legally bound by these Terms.

If you do not agree, you must not use the platform.

1. Definitions

"Company"

Refers to the organization/business purchasing or subscribing to JambaHR.

"Authorized Users"

Employees, HR personnel, administrators, recruiters, managers, contractors, or representatives authorized by the Company.

"Employee Data"

Includes:

Employee personal details
Employment records
Salary details
Documents
Identification records
Performance reviews
Attendance data
Recruitment information
Uploaded files

"Services"

Refers to all software, products, applications, APIs, dashboards, and services offered by JambaHR.

2. Eligibility

You must:

Be at least 18 years old
Have authority to bind your organization
Use the platform for lawful business purposes only

3. Account Registration

To use JambaHR:

You may need to create an account
You must provide accurate information
You are responsible for maintaining login credentials
You are responsible for activities under your account

You must immediately notify us of unauthorized access.

4. Subscription Plans & Billing

JambaHR may offer:

Monthly subscriptions
Annual subscriptions
Enterprise plans
Custom pricing plans

Customers agree to pay all applicable fees.

Failure to pay may result in:

Service suspension
Account restriction
Termination

5. Free Trials / Demo Accounts

We may provide:

Free trials
Beta access
Demo accounts

These may have:

Limited features
Limited storage
No uptime guarantees

We may revoke trial access anytime.

6. Customer Responsibilities

Customers are solely responsible for:

Accuracy of employee data
Compliance with labor laws
Payroll calculations
HR policy implementation
Managing user permissions

JambaHR provides software tools only.

We do not act as your employer, payroll provider, legal advisor, or HR consultant.

7. Acceptable Use Policy

You agree NOT to:

Upload malicious software
Attempt unauthorized access
Reverse engineer the platform
Abuse APIs
Harass users
Upload unlawful content
Violate privacy laws
Use the platform fraudulently

8. Employee Data Ownership

Your company retains ownership of all employee data uploaded to JambaHR.

We do not claim ownership.

We only process data to provide platform services.

9. Data Security

JambaHR implements reasonable security measures including:

Encryption
Secure cloud infrastructure
Role-based access control
Column-level security
Authentication controls
Internal access restrictions
Logging and monitoring

We do not sell employee data.

We do not disclose employee data to unrelated third parties unless:

Required by law
Required for service infrastructure providers
Authorized by customer

10. Confidentiality

Both parties agree to maintain confidentiality regarding:

Business data
Internal documents
Trade secrets
Employee records
Proprietary information

This obligation survives termination.

11. Intellectual Property Rights

All rights related to:

Software
Branding
Code
Features
Design
Documentation

Remain solely owned by JambaHR.

Customers receive a limited license to use the software.

12. Third-Party Integrations

JambaHR may integrate with third-party providers such as:

Payroll providers
Email systems
Cloud storage
Communication tools

We are not responsible for third-party outages or policies.

Examples may include Google Workspace, Microsoft, or Slack Technologies integrations if enabled.

13. Platform Availability

We aim for high uptime but do not guarantee uninterrupted service.

Service may be impacted by:

Maintenance
Cyber incidents
Infrastructure failures
Third-party outages

14. Service Modifications

We may:

Add features
Remove features
Modify pricing
Improve infrastructure

We will provide reasonable notice where required.

15. Compliance With Laws

Customers must comply with:

Employment laws
Tax laws
Labor laws
Data privacy laws

For India, this may include evolving requirements under the Ministry of Electronics and Information Technology and applicable digital privacy regulations.

16. Limitation of Liability

To the maximum extent allowed by law:

JambaHR shall not be liable for:

Indirect damages
Lost profits
Data loss
Business interruption
Employment disputes
Payroll disputes

Our total liability shall not exceed fees paid in the previous 12 months.

17. Indemnification

Customers agree to indemnify JambaHR against claims arising from:

Illegal use
Labor violations
Incorrect payroll processing
Unauthorized employee data collection
Breach of customer obligations

18. Termination by Customer

Customers may terminate subscription by:

Cancelling renewal
Providing required notice
Paying outstanding dues

19. Termination by JambaHR

We may suspend or terminate accounts for:

Non-payment
Illegal activity
Security threats
Abuse of platform

20. Data Retention After Termination

After termination:

Data may remain available for a limited export period
Data may be deleted after retention timelines expire

Customers should export records before termination.

21. Backup & Disaster Recovery

While we maintain backups, customers are encouraged to maintain copies of critical records.

We are not liable for catastrophic events beyond reasonable control.

22. Beta Features

Beta features are provided:

As-is
Without guarantees
Subject to change/removal

23. Governing Law

These Terms shall be governed by the laws of India.

24. Dispute Resolution

Any disputes shall first attempt informal resolution.

If unresolved:

Disputes may be resolved through arbitration under the Indian Council of Arbitration framework or applicable arbitration law.

Jurisdiction: Pune, Maharashtra, India.

Pune

25. Force Majeure

We are not liable for delays caused by:

Natural disasters
Government actions
Internet outages
War
Cyber attacks
Infrastructure failures

26. Changes to Terms

We may update these Terms periodically.

Continued use means acceptance of updated Terms.

27. Entire Agreement

These Terms, Privacy Policy, and service agreements constitute the full agreement between parties.

28. Contact Information

For legal inquiries:

JambaHR
Email: support@jambahr.com
Website: www.jambahr.com
Location: Pune